How Insurers Use a HIP to Ensure Success Beyond the Implementation Phase

Integration is more than just implementation

Many Insurance companies have expressed their frustration when it comes to managing and tracking the progress of their complex integration projects. IT teams that perform work to integrate systems without a holistic view of the company’s performance will often have to manage vital maintenance that usually takes place at the end of the implementation. Turning to Hybrid Integration Platforms (HIPs) not only makes the implementation phase significantly easier, but they help create an environment conducive to future improvements and additions.

Imagine an insurance company implementing new software solutions to improve and better manage its customer  experience. This project would require  seamless access to extensive amounts of customer data from a number of data sources which needed to be collected, analyzed, and actioned. To make things more challenging, insurance companies, in most cases, have a mixture of legacy and cloud-based systems, all of which need to be integrated with the new systems.  

Before hybrid integration, an insurance company’s IT team would traditionally have relied on individual and task-specific integration tools. Not only does this make for a very challenging integration environment, but it exposes the company to significantly more risk.

The Challenges of Integration Without a Hybrid Integration Platform

Most insurance companies have a combination of legacy technologies and new cloud-based technologies. Connecting them is essential to delivering cohesive and optimized services. However, most legacy integrations tend to be point-to-point, which can suffer real problems during an integration where even a single change to their connected interface can result in significant issues.    

Some of these challenges include:  

  • The lack of a centralized view of the integration means IT teams may lose track of all the moving parts of the project. This lack of transparency will make troubleshooting almost impossible over time.  
  • In some integration processes, engineers are receiving thousands of error messages. This makes it difficult to pinpoint the source of a problem.
  • Point-to-point integrations are not future-proof as they will limit or even prohibit new services from being added over time.
  • Any requests to fix issues will result in additional development expenses, unforeseen delays, and sometimes IT teams will even have to completely re-build the integration.  

While a point-to-point integration can appear to be a good quick fix , it can easily turn into an operational nightmare as more endpoints are added.

Democratized, Centralized, and Transparent Integration With a HIP

Insurance companies such as PSA Insurance & Financial Service have found that by using a Hybrid Integration Platform (HIP) they can increase the speed of implementation and reduce the end cost of their integration projects.  

What is more, insurance companies that use a HIP are empowered to effectively use the Platform to manage and maintain their own integrations thereby eliminating the tedious and time-consuming back and forth between integration provider and client in order to fix issues. Added to this, IT teams that take advantage of the simple graphical workflow interface of a HIP instead of heavy and rigid coding can ensure that future integrations will be simpler and faster – allowing insurance companies to effortlessly manage ongoing additions long after the initial implementation phase of an integration project.

Making use of a Hybrid Integration Platform makes it faster and easier to get the Right data, to the Right person, at the Right time. A HIP allows insurance companies to rapidly automate and modernize their systems on demand, without compromising upon budgets and delivery cycles.

Insurance companies quickly discover that by using Synatic’s Nimble, Simple, and Powerful solution, they are able to build in sustainability far beyond the implementation phase. If you want to set your company up for success well into the future contact Synatic today.

Darryl Pieroni
June 14, 2022